Help

Support

We're happy to help. Most questions can be answered by email. For anything urgent, please use your jurisdiction's authorized emergency channels — Station Pulse is not a 911 or dispatch system.

Contact us

Email support@getstationpulse.com from the address associated with your Station Pulse account, when possible. Include:

  • Your department name (if you remember it)
  • The device and OS version where the issue occurred (e.g. iPhone 15, iOS 18.2)
  • What you were trying to do, what happened, and what you expected to happen
  • A screenshot if you have one

We aim to respond to most requests within one business day and resolve typical issues within five business days.

Common requests

Delete my account

Self-serve deletion is available in the app and on the web. Step-by-step instructions are at /account-deletion . If you can't sign in, email us from the address on your account and we'll delete it for you.

I forgot my password

Use the "Forgot password" link on the sign-in screen of the web app or mobile app. If you don't receive the reset email within a few minutes, check spam first, then contact us.

I'm the only chief and I want to leave / delete

For continuity, you must promote another active member to Chief before leaving the department or deleting your account. From Settings → Members, choose a member and set their role to Chief, then proceed.

Billing questions

Subscription and payment questions are handled on the web at getstationpulse.com. The chief who set up the subscription can manage plan, payment method, and invoices from Settings → Subscription.

Privacy and data requests

See our Privacy Policy for what we collect and how to exercise your rights, including access, correction, export, and deletion.

Not for emergencies

Station Pulse is operational management software. It is not an emergency dispatch system. If you are facing an emergency, contact 911 (or your local emergency number) and use your jurisdiction's authorized dispatch channels.